Payment

All prices are in £ sterling. There are no VAT charges added.

We accept all major credit & debit cards including Visa, Mastercard and Switch.

If you would prefer to pay by cheque, please get in touch using the “contact us” link. Please provide full details of the labels you require and send the cheque made payable to Brilliant Labels in the post to Holker Lodge, 19 Holker Road, Buxton, SK17 6QN. Please note the labels will be manufactured as soon as the cheque has cleared.

Order Confirmation

All orders placed online will be confirmed via e-mail to the e-mail address provided.

Cancellations

Unfortunately orders may not be cancelled; our products are personalised and therefore not suitable for re-sale.

Postage & Packing

There is currently no charge for postage & packing for delivery in the UK
The charge for the rest of the World is £3.00

All orders are delivered First Class by Royal Mail.

Delivery

We always attempt to dispatch orders in the fastest possible time. All orders will be dispatched within 5 – 10 working days. If you have not received your order after this time please contact us to confirm date of dispatch.

Returns Policy

We endeavour to ensure all our products are manufactured with the greatest accuracy & attention to detail.
However, if we do make a mistake please get in touch so we can rectify the problem immediately. We will ask you to return the original order. We will then re-print the labels at our cost and send them to you as a matter of urgency.

We do not re-print orders where the mistake has been made by the customer. We therefore ask you to check all details are correct before placing your order. If you have made a mistake please contact us as soon as possible, if your labels have not already been printed we should be able to make the amendments for you.

Descriptions

The colours and product descriptions shown on our website are intended to be as close as possible to the actual products. However, we are unable to guarantee that they are identical.